Thoughtful Thursdays – Gold star for customer service
Today’s sales thought is about a recent excellent customer service experience. Some time ago I purchased a Zebra 0.5 mm mechanical pencil. It is not special or expensive, but I like the way that it… Read More
Thoughtful Thursdays – Wants, needs and the happy customer
Sales professionals facilitate the buying process and in doing help their customers satisfy their wants and needs. Today’s thought is about selling the customer what they want. I am not suggesting extreme overselling, but selling… Read More
Thoughtful Thursdays – Work smarter and close faster
Professional sales people are no different than any professional striving to maximize their performance in a competitive arena. They look for ways to improve their sales process and shorten their sales cycles. Todays thought is… Read More
Thoughtful Thursdays – 5 easy ways to lose a sale
Making a sale is hard work, losing a sale is easy. So easy in fact that it can happen in the blink of an eye. Today’s thought is about how easy it is to lose a sales… Read More
Thoughtful Thursdays – Exceeding or not meeting expectations?
In general, people like it when their expectations are exceeded. That is one reason why there is pressure on suppliers to exceed their customers’ expectations. Today’s thought is about being mindful of exceeding expectations. Consider shipping product before your customer… Read More