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Feb 13, 2014

Thoughtful Thursdays – Complaints are opportunities

We all experience them at some point in time, some more often than not. Sometimes it is in our control and sometimes not. It is a part of doing business. Today’s thought is about customer complaints. At the time… Read More

Feb 6, 2014

Thoughtful Thursdays – If they like it, why don’t they buy it?

“What a great idea!”, “I could use one of those!”, “I need those services”… but the orders don’t materialize. If they like it, why don’t they buy it? Today’s thought is about why this can… Read More

Jan 30, 2014

Thoughtful Thursdays – Caught between don’t walk and walk?

This is another common sales obstacle, the uneasy feeling that no matter what decision you take, it will be the less beneficial one. It is the feeling of being caught between don’t walk and walk. Today’s… Read More

Jan 23, 2014

Thoughtful Thursdays – Do you know who your next NEW customer is going to be?

A difficult question to be sure, and not one I expect a definitive answer to all the time. So why do I ask it? Another good question. Todays th0ught is about making sure you or… Read More

Jan 16, 2014

Thoughtful Thursdays – Don’t get caught between think and know

A subject that come up regularly in meetings with my clients “I think” versus “I know”. Todays thought is about how to avoid being caught between the think and know. It is okay to think… Read More