Archive for the ‘Customer service’ Category
Thoughtful Thursdays – Benefits of outstanding customer service
Today’s thought is about going the distance to provide outstanding customer service and the benefits of doing it. A group of us decided to grab dinner after an early movie at a restaurant a short walk… Read More
Thoughtful Thursdays – When it goes off the rails…
…and it eventually does, will you be able to keep your customer? I won’t go into what might have caused the derailment, because at this point it will not matter to your customer. Todays thought… Read More
Thoughtful Thursdays – Don’t wait, make the call
Communicating bad news to a customer is one of the more difficult tasks a sales person faces, but it is a part of the job. Take it from me, it is far better to make the call sooner than later…. Read More
Thoughtful Thursdays – Two very different experiences
Today’s thought was inspired by two customer service experiences with the same business resulting in very different results. It involved a business that is launching what looks to be a very useful communications product. Thumbs up: I became aware… Read More
Thoughtful Thursdays – Are you bullied by your customers?
It can sneak up very quietly, perhaps over a period of time. The signs are there, but often so subtle they go unnoticed until it is too late. Today’s thought is about customers who bully… Read More