Archive for the ‘Customer service’ Category
Thoughtful Thursdays – Now that’s customer service!
On a regular basis I have dinner at a restaurant before heading to the theatre. The service is consistently good as is the quality of the food. I cannot recall being disappointed with any of… Read More
Thoughtful Thursdays – A great customer service story
Nearby a customer I visit on a regular basis, there is a busy coffee shop I visit before making my calls. I have been going there long enough to be recognized by some of the… Read More
Thoughtful Thursdays – Addendum to: Lose a customer?
A few weeks ago the Thoughtful Thursdays post asked the question: Lose a customer? Since then I came across the infographic on the left from Get Satisfaction. One of those things that make one think. When you… Read More
Thoughtful Thursdays – Working with customers who make you want to tear your hair out
We all encounter this customer sooner or later. These are the ones who make you want to tear your hair out. There are many ways to test your patience and todays thought is about working with this customer. No… Read More
Thoughtful Thursdays – The hidden customer
They don’t necessarily stop the sale, but their unchecked presence can drive you around the bend. From the beginning of the sales process to the day when you finally collect the final payment, the hidden customer can frustrate you at every… Read More