When you listen do you hear everything?
“The most important thing in communication is to hear what isn’t being said.” Peter Drucker.
These are wise words to be sure.
‘Hearing’ what is not being said is a skill that develops over a period of time.
So how does one develop this skill? We all do it to a certain extent already, and might not realize it.
It involves the processing of data. Take what is said, and ask yourself what it means. By determining insights to the information you begin to hear what is not being said. One of the keys is to develop good listening skills.
- Don’t interrupt
- Be focused on the speaker – do not let yourself be distracted
- Note key points of discussion
- Ask for clarification when unclear about what has been said – leave nothing to chance
Make a habit of being a better listener and you will by default become better at hearing what is not being said.
Good selling,
Richard
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