{"id":581,"date":"2013-04-04T08:00:22","date_gmt":"2013-04-04T12:00:22","guid":{"rendered":"http:\/\/sakanashiandassociates.com\/blog\/?p=581"},"modified":"2019-04-03T08:15:47","modified_gmt":"2019-04-03T12:15:47","slug":"thoughtful-thursdays-two-very-different-experiences","status":"publish","type":"post","link":"https:\/\/sakanashiandassociates.com\/blog\/2013\/04\/04\/thoughtful-thursdays-two-very-different-experiences\/","title":{"rendered":"Thoughtful Thursdays – Two very different experiences"},"content":{"rendered":"

Today’s thought was inspired by two customer service experiences with the same business resulting in very different results.<\/p>\n

It involved a business that is launching what looks to be a very useful communications product.<\/p>\n

Thumbs up: I became aware of the communications product via an email. It looked intriguing and engaged me to the extent that I reached out the business owner to ask a few questions. Response was quick and  I was directed to a site where I could sign up to participate in a beta version. I registered and received an auto-reply with information about thanking me with this message: We will be in touch when we have more exciting news to share with you. There was also a link to a social media site where you can follow latest developments. Thumbs up.<\/p>\n

Thumbs down: That was a month ago… no exciting news and no social media updates so far. This went from thumbs up to thumbs down in a big hurry and might have been easily avoided. Adding to the loss of confidence was no response to a follow up email I sent.<\/p>\n

    \n
  1. Don’t invite people to a participate if you might not be there.<\/li>\n
  2. I get that life happens, and so do most others. Have the courtesy of communicating what is going on, especially if asked.<\/li>\n
  3. Do say what you are going to do – it has a lot of influence on the credibility factor<\/li>\n
  4. In this case it appears the launch strategy was not thoroughly tested – anticipate the “What ifs”.<\/li>\n
  5. Don’t work in your comfortable bubble, ask outsiders for objective feedback and suggestions.<\/li>\n<\/ol>\n

    Launching a new product is exciting, do the due diligence to mitigate the small things that can contribute to a fail.<\/p>\n

    Good selling,
    \nRichard<\/p>\n","protected":false},"excerpt":{"rendered":"

    Today’s thought was inspired by two customer service experiences with the same business resulting in very different results. It involved a business that is launching what looks to be a very useful communications product. Thumbs up: I became aware… Read More<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[28,15,3],"tags":[],"class_list":["post-581","post","type-post","status-publish","format-standard","hentry","category-customer-service","category-sales","category-thoughtful-thursdays"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/sakanashiandassociates.com\/blog\/wp-json\/wp\/v2\/posts\/581","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sakanashiandassociates.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sakanashiandassociates.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sakanashiandassociates.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/sakanashiandassociates.com\/blog\/wp-json\/wp\/v2\/comments?post=581"}],"version-history":[{"count":8,"href":"https:\/\/sakanashiandassociates.com\/blog\/wp-json\/wp\/v2\/posts\/581\/revisions"}],"predecessor-version":[{"id":3500,"href":"https:\/\/sakanashiandassociates.com\/blog\/wp-json\/wp\/v2\/posts\/581\/revisions\/3500"}],"wp:attachment":[{"href":"https:\/\/sakanashiandassociates.com\/blog\/wp-json\/wp\/v2\/media?parent=581"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sakanashiandassociates.com\/blog\/wp-json\/wp\/v2\/categories?post=581"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sakanashiandassociates.com\/blog\/wp-json\/wp\/v2\/tags?post=581"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}