Today’s sales thought is about a recent excellent customer service experience.<\/p>\n
Some time ago I purchased a Zebra 0.5 mm mechanical pencil. It is not special or expensive, but I like the way that it functions. One of the features of the pencil is its twist up eraser. Over a period of time the eraser has worn down and is in need of replacement. I went online to order some replacement erasers and discovered they were not available in local stores. Rather than discard the pencil I decided to contact the manufacture via email to ask them where I might finds the replacement erasers.<\/p>\n
The response I received is the reason for awarding Zebra a gold star for customer service.<\/p>\n
Apparently replacement erasers for this pencil are not readily available, perhaps that is a topic for another Thoughtful Thursday. In any case they offered to send some to me free of charge.<\/p>\n
Two thumbs up for Zebra Pen Canada Corp!<\/p>\n
People buy from people they like.<\/p>\n
Good selling,
\nRichard<\/p>\n
Have a question about sales? Contact Sakanashi and Associates Inc.<\/a> and I will respond.<\/p>\n Please share Thoughtful Thursdays posts with people you feel may find the topic interesting and helpful<\/p>\n","protected":false},"excerpt":{"rendered":"