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Jun 9, 2016

Thoughtful Thursdays – Gold star for customer service

Today’s sales thought is about a recent excellent customer service experience. Some time ago I purchased a Zebra 0.5 mm mechanical pencil. It is not special or expensive, but I like the way that it… Read More

Jun 2, 2016

Thoughtful Thursdays – Wants, needs and the happy customer

Sales professionals facilitate the buying process and in doing help their customers satisfy their wants and needs. Today’s thought is about selling the customer what they want. I am not suggesting extreme overselling, but selling… Read More

May 26, 2016

Thoughtful Thursdays – Work smarter and close faster

  Professional sales people are no different than any professional striving to maximize their performance in a competitive arena. They look for ways to improve their sales process and  shorten their sales cycles. Todays thought is… Read More

May 19, 2016

Thoughtful Thursdays – 5 easy ways to lose a sale

Making a sale is hard work, losing a sale is easy. So easy in fact that it can happen in the blink of an eye. Today’s thought is about how easy it is to lose a sales… Read More

May 12, 2016

Thoughtful Thursdays – Exceeding or not meeting expectations?

In general, people like it when their expectations are exceeded. That is one reason why there is pressure on suppliers to exceed their customers’ expectations. Today’s thought is about being mindful of exceeding expectations. Consider shipping product before your customer… Read More