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Archive for the ‘Customer service’ Category

Jun 9, 2016

Thoughtful Thursdays – Gold star for customer service

Today’s sales thought is about a recent excellent customer service experience. Some time ago I purchased a Zebra 0.5 mm mechanical pencil. It is not special or expensive, but I like the way that it… Read More

May 12, 2016

Thoughtful Thursdays – Exceeding or not meeting expectations?

In general, people like it when their expectations are exceeded. That is one reason why there is pressure on suppliers to exceed their customers’ expectations. Today’s thought is about being mindful of exceeding expectations. Consider shipping product before your customer… Read More

Nov 5, 2015

Thoughtful Thursdays – Customer service

Todays thought is about customer service. As a sales professional customer service is and integral part of your job and is arguably the most important part. I was having lunch with some friends the other… Read More

Jun 18, 2015

Thoughtful Thursdays – Doing a favour or giving it away?

Do you differentiate between giving it away and doing someone a favour? Maybe it is just words, but there is a huge difference in my books. Before getting into the difference, my definition of giving it… Read More

Feb 12, 2015

Thoughtful Thursdays – Consequences of waiting too long

Losing a loyal customer to a competitor should never be a complete surprise. If it is, you may be experiencing the consequence of waiting too long. It takes a lot for a loyal customer to… Read More