Did you know that your version of Internet Explorer is out of date?
To get the best possible experience using our website we recommend downloading one of the browsers below.

Internet Explorer 10, Firefox, Chrome, or Safari.

Archive for the ‘Customer service’ Category

Mar 21, 2019

Thoughtful Thursdays – Closing the online sale

With so many options to make purchases online for the same products, it is a challenge to close sales. Site traffic can be good and visitors may begin the purchasing process by adding items to… Read More

Dec 6, 2018

Thoughtful Thursdays – Gold Star for customer service

About two weeks ago I purchased a potted amaryllis arrangement for my mother. It was looking great with two large buds seemingly ready to bloom. Today’s Thoughtful Thursdays sales post is about a great customer… Read More

Apr 5, 2018

Thoughtful Thursdays – Be mindful of your reputation

A recent Globe and Mail newspaper article reinforces the speed at which news travels and how it can affect reputation. Although this article is about the consequences of negative publicity, postitive experiences are important when… Read More

Aug 31, 2017

Thoughtful Thursdays – That makes me wonder

Every once in a while I experience a situation that really makes me wonder and if I had more hair on my head I would scratch it. A long time supplier of mine recently decided… Read More

Aug 10, 2017

Thoughtful Thursdays – Is your sales team working as a team?

Back in February of this year Thoughtful Thursdays talked about The unsung heros of sales. Today’s sales thought is about the sales team and ways to make sure that it is functioning as a team… Read More