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Archive for the ‘Customer service’ Category

Apr 5, 2018

Thoughtful Thursdays – Be mindful of your reputation

A recent Globe and Mail newspaper article reinforces the speed at which news travels and how it can affect reputation. Although this article is about the consequences of negative publicity, postitive experiences are important when… Read More

Aug 31, 2017

Thoughtful Thursdays – That makes me wonder

Every once in a while I experience a situation that really makes me wonder and if I had more hair on my head I would scratch it. A long time supplier of mine recently decided… Read More

Aug 10, 2017

Thoughtful Thursdays – Is your sales team working as a team?

Back in February of this year Thoughtful Thursdays talked about The unsung heros of sales. Today’s sales thought is about the sales team and ways to make sure that it is functioning as a team… Read More

Jun 9, 2016

Thoughtful Thursdays – Gold star for customer service

Today’s sales thought is about a recent excellent customer service experience. Some time ago I purchased a Zebra 0.5 mm mechanical pencil. It is not special or expensive, but I like the way that it… Read More

May 12, 2016

Thoughtful Thursdays – Exceeding or not meeting expectations?

In general, people like it when their expectations are exceeded. That is one reason why there is pressure on suppliers to exceed their customers’ expectations. Today’s thought is about being mindful of exceeding expectations. Consider shipping product before your customer… Read More