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Jun 13, 2019

Thoughtful Thursdays – Follow up on scope creep

Last week’s post talked about avoiding scope creep. Today’s Thoughtful Thursdays subject is a follow up to that post in response to some questions that commonly come up when discussing scope creep. Scope creep is… Read More

Jun 6, 2019

Thoughtful Thursdays – Avoiding scope creep

Project requirements can change on a moments notice and must be managed. At the first sign of project requirements changing, stop the work and meet with the stakeholders to review the situation. Trust your intuition… Read More

May 30, 2019

Thoughtful Thursdays – On lifetime value of a customer

I have mentioned lifetime value of a customer several times. So what is it and why is it important? My interpretation of lifetime value of represents the total amount of dollars your customer is going… Read More

May 23, 2019

Thoughtful Thursdays – Customer loyalty

I have been taking my vehicles to the same shop for many years. There is plenty of competition, yet I remain loyal. Today’s Thoughtful Thursdays sales topic is about the value of creating customer loyalty…. Read More

May 16, 2019

Thoughtful Thursdays – When your prospect says they will call you back

Your prospect indicates they are interested in your services, but are not ready to start the project and they will call you. What do you do? My first suggestion is to not conclude the conversation… Read More